Refund Policy

This Refund Policy explains when and how KANGAZ processes refunds. It should be read together with the KANGAZ Returns Policy.

Australian Consumer Law

Nothing in this Returns or Refund Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable law. Our change-of-mind return policy is a voluntary policy offered by KANGAZ and is separate from your statutory consumer guarantee rights. If a product has a problem covered by the Australian Consumer Law, your rights may include a repair, replacement or refund depending on the circumstances and the nature of the problem.

When a refund may be provided

KANGAZ may provide a refund where an eligible change-of-mind return is approved, where a refund is required or appropriate under the Australian Consumer Law, or where KANGAZ otherwise approves a refund.

Eligible change-of-mind returns may be requested within 30 days from delivery. This voluntary 30-day period does not limit rights relating to faulty products and is not a deadline for a consumer guarantee claim.

Change-of-mind refunds

For an eligible change-of-mind return, KANGAZ provides a refund to the original payment method after the product has been received, inspected and approved. KANGAZ does not offer exchanges or store credit as a change-of-mind remedy.

The customer pays change-of-mind return shipping. No restocking fee applies. Original shipping charges are generally not refunded for change-of-mind returns.

Discounted items

Items purchased on sale or clearance, with a promotional-code discount or with a Bundle & Save discount are eligible for change-of-mind returns, subject to the same 30-day period and return conditions as full-priced items. Refunds are based on the amount actually paid for the returned items, after any discount allocated to them. Returning only part of a Bundle & Save order does not reduce the refund for, or require any repayment on, the items you keep. Discounted items retain all rights and remedies available under the Australian Consumer Law.

Return conditions and swimwear

Change-of-mind returns must be requested within 30 days of delivery. Items must be unworn, unused, unwashed and in their original condition, with original tags attached and original packaging included. These conditions do not limit rights under Australian Consumer Law.

Swimwear, including sale and discounted swimwear, is eligible for change-of-mind returns, subject to the return conditions above. These conditions do not limit any rights or remedies for faulty swimwear under the Australian Consumer Law.

Personalised products

Personalised products, including discounted personalised products, are eligible for change-of-mind returns, subject to the return conditions. Personalised products also retain all remedies where they are faulty, fail to meet a consumer guarantee or contain a personalisation error made by KANGAZ.

If personalisation differs from the details submitted by the customer because of an error made by KANGAZ, we will assess and provide an appropriate remedy in accordance with applicable law. Customer spelling or input errors do not automatically entitle the customer to a refund, replacement or remake. This does not affect any rights under the Australian Consumer Law.

Faulty or defective products

Consumer guarantees under the Australian Consumer Law apply automatically and are not limited by the voluntary 30-day change-of-mind period. Sale products and personalised products retain these rights. A consumer guarantee claim is not subject to a blanket unworn, unopened, original-packaging or original-tags requirement.

KANGAZ may inspect and assess a product before determining the remedy where permitted by law. Depending on the nature and seriousness of the problem, the remedy may be a repair, replacement or refund. For a major failure, you retain the statutory right to choose a refund or replacement where the Australian Consumer Law provides that choice. Minor failures are handled in accordance with the consumer guarantees.

KANGAZ covers return shipping for faulty products and will handle reimbursement of reasonable return costs already paid as required by law and according to the circumstances. Original shipping may be refunded where applicable under the faulty-product remedy, but is not automatically refunded for every faulty claim.

Products damaged in transit

Products damaged in transit are assessed case-by-case. Contact KANGAZ as soon as reasonably possible with your order number, a description of the damage, and photographs or other reasonable evidence where available. Photographs are not an absolute prerequisite, and no remedy is promised before assessment.

Refund process and timing

If you have a KANGAZ account, you can request a return through your account where the returns feature is available. If you checked out as a guest or need assistance, contact info@kangaz.com.au. Returns should be sent to: KANGAZ Underwear, PO BOX 3, Fawkner, VIC 3060, Australia.

Once your return has been received, inspected and approved, KANGAZ will process the applicable refund to your original payment method. Refund processing may take up to 5 business days, and your financial institution may require additional time.

This processing timeframe does not restrict or delay any remedy available under the Australian Consumer Law or other applicable law.