Returns Policy

This Returns Policy explains KANGAZ change-of-mind returns and how we handle products that may not meet consumer guarantees.

Australian Consumer Law

Nothing in this Returns or Refund Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable law. Our change-of-mind return policy is a voluntary policy offered by KANGAZ and is separate from your statutory consumer guarantee rights. If a product has a problem covered by the Australian Consumer Law, your rights may include a repair, replacement or refund depending on the circumstances and the nature of the problem.

Change-of-mind returns

You may request a refund for an eligible change-of-mind return within 30 days from delivery. This 30-day period applies only to KANGAZ’s voluntary change-of-mind policy and does not limit rights relating to faulty products or other rights under the Australian Consumer Law.

KANGAZ does not offer exchanges or store credit for change-of-mind returns. If an eligible change-of-mind return is approved, the applicable refund is made to the original payment method.

The customer pays the cost of return shipping for a change-of-mind return. There is no restocking fee. Original shipping charges are generally not refunded for a change-of-mind return.

Discounted items

Items purchased on sale or clearance, with a promotional-code discount or with a Bundle & Save discount are eligible for change-of-mind returns, subject to the same 30-day period and return conditions as full-priced items. Refunds are based on the amount actually paid for the returned items, after any discount allocated to them. Returning only part of a Bundle & Save order does not reduce the refund for, or require any repayment on, the items you keep. Discounted items retain all rights and remedies available under the Australian Consumer Law.

Return conditions

Change-of-mind returns must be requested within 30 days of delivery. Items must be unworn, unused, unwashed and in their original condition, with original tags attached and original packaging included. These conditions do not limit rights under Australian Consumer Law.

Swimwear

Swimwear, including sale and discounted swimwear, is eligible for change-of-mind returns, subject to the return conditions above. These conditions do not limit any rights or remedies for faulty swimwear under the Australian Consumer Law.

Personalised products

Personalised products, including discounted personalised products, are eligible for change-of-mind returns, subject to the return conditions. Personalised products also retain all remedies where they are faulty, fail to meet a consumer guarantee or contain a personalisation error made by KANGAZ.

If personalisation differs from the details submitted by the customer because of an error made by KANGAZ, we will assess and provide an appropriate remedy in accordance with applicable law. Customer spelling or input errors do not automatically entitle the customer to a refund, replacement or remake. This does not affect any rights under the Australian Consumer Law.

Faulty or defective products

Consumer guarantees under the Australian Consumer Law apply automatically. The 30-day change-of-mind period is not a deadline for a claim about a faulty product or other failure to meet a consumer guarantee. Sale products and personalised products do not lose their consumer guarantee rights.

You do not need to keep a faulty product unworn, unopened, in original packaging or with original tags to make a consumer guarantee claim. KANGAZ may inspect and assess the product before determining the appropriate remedy where permitted by law.

The available remedy depends on the circumstances, the nature of the problem and whether the failure is major or minor. Remedies may include repair, replacement or refund. For a major failure, you retain the right to choose a refund or replacement where provided by the Australian Consumer Law. Minor failures are handled in accordance with the consumer guarantees.

KANGAZ covers return shipping for faulty products. If you have already paid reasonable return costs, reimbursement will be handled as required by law and according to the circumstances. Original shipping may be refunded where applicable as part of the faulty-product remedy, but it is not automatically refunded for every faulty claim.

Products damaged in transit

Products reported as damaged in transit are assessed case-by-case. Please contact KANGAZ as soon as reasonably possible with your order number, a description of the damage, and photographs or other reasonable evidence where available. Photographs are not an absolute requirement. A remedy will be determined after assessment and in accordance with applicable law.

How to request a return

If you have a KANGAZ account, you can request a return through your account where the returns feature is available. If you checked out as a guest or need assistance, contact info@kangaz.com.au. You need to request a change-of-mind return within 30 days of delivery; the item does not need to be posted within that period, but please follow the return instructions you receive. Returns should be sent to: KANGAZ Underwear, PO BOX 3, Fawkner, VIC 3060, Australia.

Inspection and approval

KANGAZ inspects returned products before approving a change-of-mind refund. Change-of-mind returns must meet the return conditions in this policy. An inspection outcome will not automatically deny or limit a valid statutory consumer guarantee claim.

Refund timing

Once your return has been received, inspected and approved, KANGAZ will process the applicable refund to your original payment method. Refund processing may take up to 5 business days, and your financial institution may require additional time.