Shipping Policy

KANGAZ delivers Australia-wide. Choose your preferred shipping method at checkout.

SHIPPING WITHIN AUSTRALIA

Standard Australian shipping is $12.95.

Standard delivery is estimated at 3–6 business days after dispatch. This is an estimate only and is not guaranteed.

Free Standard Shipping is available on Australian orders with a product subtotal over AUD $85 after applicable discounts and before shipping charges.

Shipping charges and any applicable free-shipping offer are calculated using the shipping rules active at the time your order is placed.

INTERNATIONAL SHIPPING

KANGAZ currently ships within Australia only. International delivery is not available at checkout.

EXPRESS SHIPPING

Australia Express shipping is available at checkout for delivery anywhere in Australia at a flat rate of AUD $19.95. The Express delivery timeframe shown at checkout (currently 1–3 business days after dispatch) is an estimate only and is not guaranteed. Free shipping on orders over $85 applies to Standard shipping only; Express shipping is charged at $19.95 regardless of order value.

ORDER PROCESSING

Once your order has been confirmed, our team will generally pick and pack your order within 2 business days.

Orders are generally processed on business days. Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing time is separate from transit time. The estimated delivery timeframe begins once your order has been dispatched.

DELIVERY TIMES

Delivery times depend on the destination, shipping service selected and carrier network conditions.

Any delivery timeframe displayed at checkout or provided after dispatch is an estimate only and may be affected by circumstances outside KANGAZ's reasonable control.

Delivery may take longer during peak periods, public holidays, promotional periods, severe weather, natural disasters, carrier disruptions or other circumstances affecting the carrier network.

TRACKING

Where tracking is available for the selected shipping service, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active after dispatch and may not update continuously while the parcel is in transit.

Once tracking information has been provided, customers can use the carrier's tracking service to monitor the delivery of their order.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout, including any apartment, unit, building or access information required for delivery.

If you provide an incorrect or incomplete delivery address, delivery may be delayed or the parcel may be returned to KANGAZ or the carrier.

Please contact KANGAZ as soon as possible if you realise that your delivery information is incorrect. We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

MISSED DELIVERIES

If a carrier is unable to deliver your order, the carrier may leave delivery instructions, redirect the parcel to an available collection location or arrange another delivery attempt, depending on the carrier and destination.

Customers should follow the carrier's instructions where a delivery attempt has been made.

DELIVERY DELAYS

KANGAZ will make reasonable efforts to process and dispatch orders within the stated processing timeframe.

KANGAZ is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, extreme weather, natural disasters, industrial action, transport disruption, incorrect delivery information or other events beyond our reasonable control.

If an order appears to be significantly delayed or lost, please contact us at info@kangaz.com.au so we can investigate with the relevant carrier where appropriate.

LOST OR MISSING ORDERS

If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact KANGAZ at info@kangaz.com.au.

We may request your order number and delivery details and may investigate the shipment with the relevant carrier.

Where an order is confirmed as lost or there is another delivery issue requiring a remedy, KANGAZ will assess the matter and provide an appropriate resolution in accordance with applicable law and our customer policies.

DAMAGED PACKAGES

If your parcel arrives visibly damaged, please contact KANGAZ as soon as reasonably possible and provide photographs of the packaging and products where available.

We will assess reported transit damage on a case-by-case basis and in accordance with applicable consumer rights.

AUTHORISED DELIVERY / SAFE PLACES

Delivery instructions, safe-place requests and authority-to-leave options may depend on the carrier and service selected.

Where a customer provides delivery instructions or authorises a carrier to leave a parcel in a particular location, responsibility for the parcel after delivery may depend on the circumstances and applicable consumer law.

SHIPPING RATE CHANGES

KANGAZ may change shipping rates, shipping services, free-shipping thresholds and available destinations from time to time.

The shipping rate and shipping options applicable to an order are those displayed at checkout when the order is placed.

CONSUMER RIGHTS

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law or other applicable law.

If KANGAZ fails to meet a consumer guarantee or another legal obligation relating to the supply of goods or services, you may have rights to a remedy, which may include a repair, replacement, refund, cancellation or compensation depending on the circumstances.

CONTACT

For shipping enquiries or delivery issues, contact us at info@kangaz.com.au. Please include your order number where available so we can assist you efficiently.