Terms of Sale

KANGAZ Underwear — Terms of Sale

These Terms of Sale apply to purchases made through the KANGAZ Underwear online store. By placing an order you agree to these Terms. Please read them together with our Privacy Policy, Shipping Policy, Returns Policy, Refund Policy and Personalisation Terms, which form part of your purchase arrangements with us.

1. About us

This online store is operated by Kangaroo Underwear Pty Ltd, trading as KANGAZ Underwear (ABN 59 605 880 484). "KANGAZ", "we", "us" and "our" refer to Kangaroo Underwear Pty Ltd, trading as KANGAZ Underwear. You can contact us at info@kangaz.com.au.

2. Products and product information

We aim to ensure that product descriptions, images, colours, sizes, materials and other product information shown in our online store are accurate. Screens, devices and display settings vary, so we cannot guarantee that colours shown on your screen will reproduce the physical product exactly.

Product information and availability may change from time to time. We may correct genuine errors in product information, pricing or availability. Where a correction affects an order you have already placed and paid for, we will contact you and deal with the order reasonably, as described in section 6.

3. Pricing

All prices are shown in Australian dollars (AUD) and are determined by our pricing system at the time you place your order. We may change prices at any time before an order is placed.

Any applicable discounts, promotional pricing or bundle pricing will be shown to you before you complete checkout. The total payable for your order, including shipping charges and any applicable personalisation charge, is shown at checkout before you submit the order.

4. GST

KANGAZ is registered for GST in Australia. Prices displayed to Australian customers include GST where GST applies. Tax treatment can depend on the products purchased and the destination, and nothing in these Terms is tax advice. If you need advice about your own tax position, please seek independent advice.

5. Orders

In general, ordering works as follows:

1. You select the products and options you want, including any available personalisation.
2. You review your cart and the information shown at checkout.
3. You submit your order.
4. Payment is processed using the payment method available at checkout.
5. We provide an order confirmation.
6. Your order proceeds to fulfilment, subject to availability and any applicable checks.

An order confirmation acknowledges that we have received your order. It does not by itself guarantee that every item ordered can be supplied in all circumstances — for example if an item is unexpectedly unavailable or a genuine listing error is identified.

6. Order acceptance and cancellation by KANGAZ

We may need to decline or cancel an order in limited circumstances, including where:

• a product is unavailable;
• there has been a genuine pricing or listing error;
• a transaction is reasonably suspected to be fraudulent or unauthorised;
• a technical error prevents the order from being processed properly; or
• fulfilment is not reasonably possible.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order through the appropriate payment process, subject to any rights or obligations under applicable law. Nothing in this section excludes, restricts or modifies your consumer guarantee rights.

7. Changing or cancelling your order

If you need to change or cancel an order, please contact info@kangaz.com.au as soon as possible. We will try to help, but we cannot guarantee that a change or cancellation is possible once an order has entered fulfilment or production. Personalised orders may no longer be able to be changed once production has commenced. Nothing in this section limits any rights available to you under applicable law.

8. Payment

Payment must be successfully authorised or received before an order is processed for fulfilment, subject to the payment method offered at checkout. Payment processing is handled through the payment method and payment provider presented to you at checkout. We do not store complete payment card details.

9. Shipping

Detailed shipping terms are set out in our Shipping Policy. Our current shipping configuration is:

• Australian standard shipping: AUD $12.95.
• Free Australian Standard Shipping on orders with a product subtotal over AUD $85 after applicable discounts and before shipping charges.
• Australia Express shipping: AUD $19.95 (free standard shipping does not apply to Express). Any Express delivery timeframe shown at checkout is an estimate only.
• International shipping: not currently available. KANGAZ currently ships within Australia only.

Shipping charges applicable to your order are shown at checkout before you submit the order. Shipping rates and available services are configurable and may change for future orders. We do not promise particular delivery time frames or particular carrier services in these Terms.

10. International orders

KANGAZ currently accepts orders for delivery within Australia only. International delivery is not available at checkout.

11. Personalisation

Detailed personalisation rules are set out in our Personalisation Terms. Personalisation is currently available on the KANGAZ Bamboo Hipster only, with a choice of six fonts, black thread, waistband placement and a maximum of 16 customer-entered characters. The current personalisation surcharge is $0. Personalisation is not currently available on Cotton or Swimwear products. The options presented at the time of purchase are the options that apply to your order.

Personalised products are eligible for change-of-mind returns, subject to the conditions in our Returns Policy. This does not affect your rights under the Australian Consumer Law — personalised products keep their consumer guarantee protection.

12. Returns and refunds

Our Returns Policy and Refund Policy set out the conditions and processes that apply to returns and refunds, including how change-of-mind returns are handled and how we deal with faulty products. Please refer to those policies — they apply in addition to your rights under the Australian Consumer Law, which are not limited by these Terms.

13. Australian Consumer Law

Nothing in these Terms of Sale excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable law.

Consumer guarantees under the Australian Consumer Law apply automatically where applicable, and cannot be excluded. If a product has a problem covered by the Australian Consumer Law, your rights may include a repair, replacement or refund depending on the circumstances and the nature of the problem. Any voluntary policy we offer, such as change-of-mind returns, is in addition to and separate from those statutory rights.

14. Promotions, discounts and bundles

Promotional offers may be subject to additional terms displayed with the relevant promotion. Those terms may specify eligibility, duration, product exclusions, quantity limits, discount conditions and bundle conditions. Promotional terms do not remove or limit your rights under the Australian Consumer Law.

15. Product availability

All products are subject to availability. If a product becomes unavailable after you place an order, we will contact you and handle the order appropriately, including refunding amounts paid for products we cannot supply where required. We will not substitute a different product unless you agree to the substitution.

16. Accounts and customer information

If you create an account with us, you are responsible for keeping your account information reasonably accurate and for maintaining control of your login credentials. Please contact us if you believe your account has been used without your authorisation. How we handle your personal information is described in our Privacy Policy.

17. Reviews and customer content

If you submit a review, photograph, comment or other content through our systems, that content may be subject to the review and content rules that apply to the relevant feature. You retain ownership of the content you submit. We may decline to display, or may remove, content that is unlawful, abusive, discriminatory, misleading, infringing or otherwise inappropriate, and we may moderate content reasonably before or after it is displayed.

18. Intellectual property

The content of our online store — including branding, logos, product imagery, text, graphics, layout and other materials — is owned by or licensed to KANGAZ unless otherwise indicated, and may not be reproduced or used without our permission except where permitted by law. We do not claim rights over material you own beyond what is reasonably necessary for the purpose for which you provide it.

19. Website availability

We aim to keep the online store available, but we do not guarantee uninterrupted or error-free operation. Maintenance, technical problems, third-party service interruptions and circumstances outside our reasonable control may affect availability. This section does not exclude any liability that cannot legally be excluded.

20. Liability

To the extent permitted by law, and other than as expressly set out in these Terms, we are not liable for loss or damage that was not reasonably foreseeable. Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability under the Australian Consumer Law, liability for fraud and liability for deliberate misconduct.

21. Events outside reasonable control

We are not responsible for delays or failures caused by circumstances reasonably outside our control, such as natural disasters, widespread outages, transport disruptions or other external events. This section does not remove any statutory consumer rights that apply to you.

22. Privacy

We handle personal information in accordance with our Privacy Policy, which explains what information we collect and how we use it in connection with your order and our customer support.

23. Changes to these Terms

We may update these Terms from time to time. Updated Terms are published through our policy versioning system, and the Terms applicable to your order are determined consistently with your order and applicable law. We do not apply changes retrospectively to an order you have already placed except where there is an appropriate legal basis to do so.

24. Contact

Questions about these Terms of Sale or your order can be sent to info@kangaz.com.au.